Privacy Policy
What we collect, how long we keep it, and who else sees it. Written to be read rather than to be technically compliant while being unreadable.
Last updated September 10, 2026
Fibrix Solutions Inc. is an independent authorized reseller of internet and home security service. We are not the service provider: service, equipment, billing and account help come from the provider you choose. We sell new service only and cannot access existing accounts or bills. Availability and terms are confirmed for your exact address before you order. Read the full disclosures.
What We Collect
When you submit the call-back form, we collect the name, phone number, ZIP code and service interest you enter, together with the page you submitted from.
When you use the availability checker, the address text you enter is processed in your browser to match a market. It is not transmitted to us and it is not stored.
When you call the number on this site, the call may be recorded for quality and training. You are told this at the start of the call.
We also collect standard analytics about how pages are used, described below.
Consent Records
Where you tick the consent box on the call-back form, we store four things together: the fact that you consented, the exact consent language displayed on your screen at that moment, the timestamp, and the IP address the submission arrived from.
We store the language rather than a reference to it because the wording may change over time, and a consent record is only meaningful if it reflects what you actually saw. These records are retained for as long as required to evidence consent, and are used for no purpose other than evidencing it.
You may revoke consent at any time by replying STOP to a text message or by telling the representative on a call. Revoking consent does not affect anything already agreed.
How We Use It
To call or text you back about the service you enquired about, to check availability at your address with the underlying provider, and to place and coordinate an order if you decide to proceed.
We do not sell your personal information. We do not share it with unrelated third parties for their own marketing.
Who We Share It With
The underlying network operator or monitoring company, where sharing is necessary to check availability at your address or to place an order you have asked us to place.
Service providers who operate our infrastructure on our behalf — hosting, call recording, analytics, and the email service that delivers call-back requests to our team — limited to processing data for us.
Where required by law, or to respond to lawful requests from public authorities.
Analytics and Advertising
We use Google Analytics 4 to understand how pages are used, including which calls-to-action are tapped. Because this site uses a single telephone number, a tap on a phone link records the page, the position of the button and whether the visit arrived from paid or organic search. It does not record who you are.
We use call recording and scoring software on inbound calls. If you arrive from a Google advertisement, the number shown may be a Google forwarding number that connects to the same line, so that calls from advertising can be counted. Every other visitor sees our standard number.
Where you arrive from a paid advertisement, the advertising platform's click identifier and campaign tags may be present in the page address. They are stored in your browser session so the visit can be attributed correctly, and are sent with a call-back request if you make one.
Cookies and Browser Storage
Analytics cookies are set by Google Analytics where it is enabled. We use browser session storage to remember whether a visit arrived from a paid advertisement, and the advertisement's click identifier and campaign tags, all of which are cleared when you close the tab.
No cookie on this site is required for the site to function. You may block them without losing access to any page.
Your Rights
Depending on where you live, you may have the right to request a copy of the personal information we hold about you, to have it corrected, to have it deleted, and to opt out of its sale or sharing. We do not sell personal information.
To make a request, call (800) 775-0733. We will verify your identity before acting on it, and we will not treat you differently for exercising a right.
Retention
Enquiry records are retained for as long as needed to respond to the enquiry and to meet legal and contractual obligations. Consent records are retained for as long as required to evidence consent. Call recordings are retained on a rolling basis and then deleted.
Children
This site is intended for adults arranging services for a property. We do not knowingly collect information from anyone under 18.
Changes to This Policy
Where this policy changes materially, the last-updated date at the top of the page changes with it. Consent records already stored keep the language that was displayed when they were created.